Request an RGA

Why Request an RGA? 

Do you feel like there is something going on with your Auburn Systems triboelectric particulate monitor? 

If so, you may want to send in a request for us to take a look at your unit to make sure that it is continuing to function properly and reporting your emissions levels properly. Since we are often able to help you troubleshoot the issue over the phone, you may not even be required to ship your unit back to us! 

Many of our units operating consistently for 10-20 years and we do not see many of our particulate monitors needing repair - that doesn't mean that we don't realize that there are situations where a fix is needed! We are always happy to help! 

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What to Expect: 

Here are some of the things that you can expect from us when you submit an RGA request: 

  • Auburn Systems will contact you directly to explore and troubleshoot the issue. When we are not able to troubleshoot remotely, a Returned Good Authorization will be issued
  • When an RGA has been issued: 
    • You will recieve an RGA number and be asked to ship the unit back to Auburn Systems
    • Auburn Systems will evaluate the unit and relay all finding back to you 
    • Auburn Systems will recommend solutions to the issue that you are having. Most often, we are able to repair the monitors that we see, but there are times when it is best to replace the unit - we would never recommend this unless it was truly required and best for you! 
  •  Auburn Systems will return your triboelectric particulate monitor.

There are many different factors that come into play when working on RGA Requests, but generally you will be able to see your triboelectric monitor returned to you in 1-2 weeks - we will work with you to get your unit to you as quickly as possible! 

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Submit Your RGA Request